Frequently Asked Questions

Yes – နည်းပြရှုထောင့် operates under a licence from the Curacao eGaming Authority and is independently audited for game fairness. The licence means the platform must keep player funds in a segregated account, follow anti‑money‑laundering (AML) rules, and provide dispute resolution. You can view the licence number and regulator details in the footer of the site.

To complete KYC (Know‑Your‑Customer) you’ll need a clear photo of a government‑issued ID (passport, national ID or driver’s licence), a recent utility bill or bank statement (dated within three months) and, if you used a credit/debit card, a redacted copy of the card’s front side. The documents are usually verified within a few hours; you’ll receive an email once your account is fully verified.

Odds are shown in decimal format by default, but you can change the preference to fractional or American odds in the ‘Settings → Odds Format’ section. The change applies instantly to all upcoming markets, while settled bets keep the format used at the time of placement. Decimal odds show the total return per unit stake (e.g., 2.50 returns $2.50 for a $1 bet).

If a match is postponed before kick‑off, all bets on that market are void and the stake is returned to your account. If a match is abandoned after the start, bets are settled based on the official result declared by the governing football body; if no result is given within a set period, the market may be declared void. The exact rules are listed in the ‘Bet Rules’ section under ‘Match Abandonment.’

Withdrawals can be made to the same method you used to deposit – e‑wallets (Skrill, Neteller), bank transfer, or the card you used for deposits. E‑wallet withdrawals usually process within 24 hours, while card and bank transfers take 3–5 business days after internal review. A full KYC check is required before the first withdrawal, and you must meet any applicable wagering requirements.

Yes – နည်းပြရှုထောင့် provides a suite of responsible‑gambling tools accessible from ‘My Account → Responsible Gaming.’ You can set daily, weekly or monthly deposit limits, loss caps, session‑time reminders, or opt for a temporary time‑out or self‑exclusion for longer periods. Links to professional support organizations are also provided. All limits take effect immediately or after a short cooling‑off period as chosen by you.